Live Lead Tech and the GDPR
Privacy and Security Contact
Hoang Lo
hoang@livelead.tech
3rd Floor Office, 207 Regent Street, London, England, W1B 3HH
As part of our ongoing efforts to protect the security and privacy of our users, we are working to meet or exceed the GDPR (General Data Protection Regulation). This site contains information on what steps we are taking, their progress, and who to contact for any security concerns. Please see our FAQ for more information.
Data Processing Addendum
If you need a signed DPA, please use the button below to cross sign and download your copy of our DPA.
Make A Data Request
We respect the rights of individuals to know how their data is being used, export it or request that it be deleted.
Data Processing Partners
We rely on a number of trusted 3rd parties to assist with our operations. Depending on the exact nature of your account and what you've requested we do, your data may be shared with one of these partners. We carefully evaluate each to make sure they're handling your personal data with the utmost of respect, security, and privacy.
| Services | ||||
|---|---|---|---|---|
| Partner | Locale | Data Shared | Purpose | |
| Active Campaign |  |
IP Address | Marketing automation, email marketing and behavioral analysis. |
|
| Digital Ocean | |
IP Address | SSD VPS hosting environment. |
|
| Facebook Custom Audiences | |
IP Address | Custom Audiences from your website makes it possible to reach people who visit your website and deliver the right message to them on Facebook. |
|
| Google Analytics | |
IP Address | Google Analytics offers a host of compelling features and benefits for everyone from senior executives and advertising and marketing professionals to site owners and content developers. |
|
| Google Tag Manager | |
IP Address | Tag management that lets you add and update website tags without changes to underlying website code. |
|
| Heap | |
IP Address | Heap automatically captures every user action in your web app and lets you measure it all. |
|
| OptiMole | |
IP Address | Real-time Image Processing and Image CDN for WordPress. |
|
| Thrive Leads | |
IP Address | Mailing list and conversion optimization Wordpress plugin. |
|
| UserReport | |
IP Address | Collect knowledge about your website’s visitors with UserReport’s free online survey tool. |
|
Compliance Tasks
GDPR Compliance requires maintenance and ongoing work. We are tracking our efforts here.
| Application Site Security | |
|---|---|
| Status | Name |
| Completed | Restrict Personal Data at Signup to the Minimum Necessary |
| Completed | SSL (TLS) Deployed on App Site |
| Completed | Inform Users about the GDPR Page |
| Completed | Registered with HaveIBeenPwned Domain Notification |
| Completed | Ensure Backups are Stored in on Encrypted File Storage |
| Completed | Ensure Access to Backups is Restricted |
| Completed | HSTS (HTTP Strict Transport Security) added to SSL/TLS of App Site |
| Completed | Personal Data in File Storage is Encrypted |
| Completed | Personal Data in Databases is Encrypted |
| Completed | Ensure Database Backups of Personal Data are working |
| Completed | Ensure Web Application Firewall enabled and blocking common attacks |
| Data Mapping | |
|---|---|
| Status | Name |
| Completed | Add Database Provider to Data Partner |
| Completed | Add Email Newsletter Service to Partners |
| Completed | Add Web Analytics Service to Data Partners |
| Completed | Add Hosting Provider to Data Partners |
| Completed | Add Customer Support (Helpdesk) Service to Partners |
| Marketing Site Security | |
|---|---|
| Status | Name |
| Completed | HSTS (HTTP Strict Transport Security) added to SSL/TLS of Marketing Site |
| Completed | SSL (TLS) Deployed on Marketing Site |
| Completed | Reviewed list of users with access to site |
| Privacy Procedures | |
|---|---|
| Status | Name |
| Completed | Nominate a Data Protection Lead or Data Protection |
| Completed | Get Management Approval for GDPR Efforts |
| Completed | Process established for subject data requests |
| Completed | Procedure established to allow for people to request that inaccuracies in their data are fixed. |
| Completed | Developed a Data Processing Agreement |
| Completed | Informed all Employees and Contractors about GDPR Compliance |
| Completed | Privacy Policy Updates |
| Completed | Briefed all Staff on GDPR Impact to the organization |
| Completed | Data Protection Policy Created |
| Security Procedures | |
|---|---|
| Status | Name |
| Completed | Publish statement on public website on how to report security and data issues. |
| Completed | Data Breach Notification Policy has been established |
Frequently Asked Questions
If you have any concerns not answered here, please reach out to our contact (listed above) and we'll be happy to assist.
Do Non EU Companies need to comply with the GDPR?
While it remains to be seen if the EU has the legislative power to levy fines and enforcement against organizations around the globe, GDPR compliance is being sought by non EU companies for a variety of reasons.
- Customers and Prospects are making it a requirement
- It's a solid framework for improving the handling of personal information and complying with the GDPR requirements improves our own security.
How Do I Report a Security Issue?
We take all security reports seriously. Please email our security contact (information listed above) with any information you have regarding any potential data breaches, vulnerabilities or concerns.
What's the GDPR?
The General Data Protection Regulation (GDPR) is a new piece of privacy legislation enacted by the European Union. It represents a significant change in how personal (IP Addresses, Emails, Names) and sensitive (religion, ethnic origin, health, orientation) data is handled by companies.